{"id":54113,"date":"2020-04-22T10:00:21","date_gmt":"2020-04-22T09:00:21","guid":{"rendered":"https:\/\/careuptest.falconreality.in\/support\/i-cant-log-in\/"},"modified":"2025-11-12T11:30:07","modified_gmt":"2025-11-12T10:30:07","slug":"i-cant-log-in","status":"publish","type":"page","link":"https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/","title":{"rendered":"I can’t log in"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

I can't log in<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

There are several possibilities where things go wrong. Before contacting us, we ask you to check the following. <\/p>

  1. Check your username<\/strong><\/li><\/ol>

    The computer checks the password and compares it to your username. If this combination is incorrect, you will receive an error message when logging in. Also check that you don’t happen to have Caps Lock on. <\/p>

    1. Password incorrect<\/strong><\/li><\/ol>

      Have you taken capitalization into account? And is Caps Lock<\/em> not on by chance? <\/p>

      None of this works? And do you no longer remember your username and\/or password? Then click on ‘forgot password’. (Even if you have forgotten your username, you must click on it) <\/p>

      Enter your email address and press ‘change password’. You will receive an e-mail in which you can change your password. This email will also contain your username. After you have set the new password, you can continue with CareUppen! <\/p>

      Still not working? Send an email to info@careup.online<\/a> and we will try to help you as soon as possible. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t
      \n\t\t\t\t\t\t\t
      \n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t

      Convinced? Start now with CareUppen! <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t
      \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tTry for Free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t
      \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tView courses<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t

      Curious about what CareUp can do for you? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      We are happy to talk to you to see what CareUp can do for you or your healthcare institution\/school.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t
      \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tContact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      I can’t log in There are several possibilities where things go wrong. Before contacting us, we ask you to check the following. Check your username The computer checks the password and compares it to your username. If this combination is incorrect, you will receive an error message when logging in. Also check that you don’t […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":54072,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-54113","page","type-page","status-publish","hentry"],"yoast_head":"\nCareUp login problems | CareUp<\/title>\n<meta name=\"description\" content=\"Having trouble logging in to the CareUp app? Double-check your username and password or contact us.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CareUp login problems | CareUp\" \/>\n<meta property=\"og:description\" content=\"Having trouble logging in to the CareUp app? Double-check your username and password or contact us.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/\" \/>\n<meta property=\"og:site_name\" content=\"CareUp: Virtual Learning Lab\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-12T10:30:07+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/\",\"url\":\"https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/\",\"name\":\"CareUp login problems | CareUp\",\"isPartOf\":{\"@id\":\"https:\/\/careuptest.falconreality.in\/en\/#website\"},\"datePublished\":\"2020-04-22T09:00:21+00:00\",\"dateModified\":\"2025-11-12T10:30:07+00:00\",\"description\":\"Having trouble logging in to the CareUp app? Double-check your username and password or contact us.\",\"breadcrumb\":{\"@id\":\"https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/careuptest.falconreality.in\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\/\/careuptest.falconreality.in\/en\/support\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"I can’t log in\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/careuptest.falconreality.in\/en\/#website\",\"url\":\"https:\/\/careuptest.falconreality.in\/en\/\",\"name\":\"CareUp: Virtual Learning Lab\",\"description\":\"Al doende leer je\",\"publisher\":{\"@id\":\"https:\/\/careuptest.falconreality.in\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/careuptest.falconreality.in\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/careuptest.falconreality.in\/en\/#organization\",\"name\":\"CareUp: Al doende leer je!\",\"url\":\"https:\/\/careuptest.falconreality.in\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/careuptest.falconreality.in\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/careup.online\/wp-content\/uploads\/2017\/09\/TMM-LOGO-web.png\",\"contentUrl\":\"https:\/\/careup.online\/wp-content\/uploads\/2017\/09\/TMM-LOGO-web.png\",\"width\":500,\"height\":500,\"caption\":\"CareUp: Al doende leer je!\"},\"image\":{\"@id\":\"https:\/\/careuptest.falconreality.in\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CareUp login problems | CareUp","description":"Having trouble logging in to the CareUp app? Double-check your username and password or contact us.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/","og_locale":"en_US","og_type":"article","og_title":"CareUp login problems | CareUp","og_description":"Having trouble logging in to the CareUp app? Double-check your username and password or contact us.","og_url":"https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/","og_site_name":"CareUp: Virtual Learning Lab","article_modified_time":"2025-11-12T10:30:07+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/","url":"https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/","name":"CareUp login problems | CareUp","isPartOf":{"@id":"https:\/\/careuptest.falconreality.in\/en\/#website"},"datePublished":"2020-04-22T09:00:21+00:00","dateModified":"2025-11-12T10:30:07+00:00","description":"Having trouble logging in to the CareUp app? Double-check your username and password or contact us.","breadcrumb":{"@id":"https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/careuptest.falconreality.in\/en\/support\/i-cant-log-in\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/careuptest.falconreality.in\/en\/"},{"@type":"ListItem","position":2,"name":"Support","item":"https:\/\/careuptest.falconreality.in\/en\/support\/"},{"@type":"ListItem","position":3,"name":"I can’t log in"}]},{"@type":"WebSite","@id":"https:\/\/careuptest.falconreality.in\/en\/#website","url":"https:\/\/careuptest.falconreality.in\/en\/","name":"CareUp: Virtual Learning Lab","description":"Al doende leer je","publisher":{"@id":"https:\/\/careuptest.falconreality.in\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/careuptest.falconreality.in\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/careuptest.falconreality.in\/en\/#organization","name":"CareUp: Al doende leer je!","url":"https:\/\/careuptest.falconreality.in\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/careuptest.falconreality.in\/en\/#\/schema\/logo\/image\/","url":"https:\/\/careup.online\/wp-content\/uploads\/2017\/09\/TMM-LOGO-web.png","contentUrl":"https:\/\/careup.online\/wp-content\/uploads\/2017\/09\/TMM-LOGO-web.png","width":500,"height":500,"caption":"CareUp: Al doende leer je!"},"image":{"@id":"https:\/\/careuptest.falconreality.in\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/careuptest.falconreality.in\/en\/wp-json\/wp\/v2\/pages\/54113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careuptest.falconreality.in\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/careuptest.falconreality.in\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/careuptest.falconreality.in\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/careuptest.falconreality.in\/en\/wp-json\/wp\/v2\/comments?post=54113"}],"version-history":[{"count":2,"href":"https:\/\/careuptest.falconreality.in\/en\/wp-json\/wp\/v2\/pages\/54113\/revisions"}],"predecessor-version":[{"id":54117,"href":"https:\/\/careuptest.falconreality.in\/en\/wp-json\/wp\/v2\/pages\/54113\/revisions\/54117"}],"up":[{"embeddable":true,"href":"https:\/\/careuptest.falconreality.in\/en\/wp-json\/wp\/v2\/pages\/54072"}],"wp:attachment":[{"href":"https:\/\/careuptest.falconreality.in\/en\/wp-json\/wp\/v2\/media?parent=54113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}